This document (together with any documents referred to in it) sets out the terms and conditions (‘Conditions’) under which Helper Bees Limited (‘Helper Bees’, ‘Company’, ‘We’), provide an online platform at www.helperbees.co.uk (and related mobile applications) (together, the ‘Website’) for Parents and baby sitters to enable them to make contact and conduct business (‘Services’). By applying to participate in the Services you confirm that you accept these Conditions and you agree to be bound by them and you warrant and represent that you are legally entitled to do so and are abiding by all applicable laws and regulations in the jurisdiction in which you reside.
If you refuse to accept these Conditions, you will not be able participate in the Services via the Website.
1. About Helper Bees Ltd
1.1 Helper Bees Ltd is registered in England & Wales with company number 09339870 and registered office at 8 Fleet House, 18 Mackintosh Street, BR2 9UW. (previously 20-22 Wenlock Road, London, N1 7GU)
2. Becoming a Member
2.1 You need to register with us as a member (‘Member’) in order to use the Services. A Member can be a parent (‘Parent’) or a child care provider (‘Helper Bee’). Helper Bees can advertise their services via our site and Parents can use the directory search, postcode search and other tools on the Website to find a local Helper Beer.
2.2 The Website and Services are intended solely for persons who are 18 or older. Any access to or use of the Website or Services by anyone under 18 is expressly prohibited. By accessing or using the Website you represent and warrant that you are 18 or older.
2.3 If you register as a Helper Bee you agreed to abide by our Code of Conduct.
3. Status of Helper Bees
3.1 HelperBeesLtd acts as an online portal to enable Parents and Helper Bees to make contact with each other with a view to engaging in the supply of childcare services and help with household tasks. When a Parent and a Helper Bee enter into a contract with each other for the supply of childcare and household chore services via the Website the agreed fee will be paid to Helper Bees and held in escro until the agreement is complete. This is detailed in clause 6 of these Conditions. However, the contract for the supply of childcare services will be between the Parent and a Helper Bee only and HelperBeesLtd is not a party to any such contract.
3.2 HelperBeesLtd has no control over the conduct of Helper Bees, Parents or any other users of the Website and Services, and disclaims all liability in this regard so far as legally permissible.
3.3 Although Parents register with HelperBeesLtd to use the Services, HelperBeesLtd does not vet Parents and provides no warranty for the accuracy or information uploaded by Parents to the Website. It is up to Parents and Helper Bees to ensure that they are satisfied with the suitability of any engagement, to confirm the identity and the status of those involved and to check any credentials and we shall have no input or liability in that respect
3.4 HelperBeesLtd has no liability and will not enter into any negotiation or disputes between either party. HelperBeesLtd does not offer a mediation service on issues concerned with bookings, charging disputes, financial matters, etc and therefore Members should seek their own legal advice in the event of a grievance with any other Member.
3.5 In the event of a complaint submitted in writing by a Parent to firstname.lastname@example.org HelperBeesLtd will look into the complaint within 7 working days to decide whether or not to pursue further actions. HelperBeesLtd may in its discretion take such action, including terminating membership or removing a Helper Bee’s profile page or a Parent’s childcare request message from public view immediately, as it deems appropriate without notification or liability, following a complaint or a breach of the ‘Code of Conduct’ or for any other reason.
3.6 A Member can request to have their Helper Bee profile page or a Parent childcare request message (as appropriate) removed from public view any time by sending an email to email@example.com. HelperBeesLtd will remove the profile page or owner request from public view within 48 hours. A Helper Bee that requested a temporary removal of their profile from public view can request a reactivation by sending an email to firstname.lastname@example.org. Helper Bees will re-activate the profile page within 48 hours.
3.7 Nothing in these Conditions shall create or be deemed to create an independent contractor, agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship between HelperBeesLtd and any Member. Without limiting the foregoing, HelperBeesLtd is not acting as an agent for any Member or any other user or visitor of the Services or the Website nor does HelperBeesLtd provide any guarantee or representation of any minimum level of engagement for any Helper Bee by Parents.
3.8 Insurance: HelperBees Ltd has secured the provision of an insurance policy which covers each Helper Bee as a sole trader child care provider. Each Helper Bee must confirm that they have insurance and comply with these conditions upon registration with HelperBees Ltd upon each occasion that they accept a booking from a Parent through the Website. Further details of the insurance policy, including the conditions which must be satisfied, are available on request.
4. Information on the Website
Although HelperBeesLtd attempts to maintain the integrity and accuracy of the information on the Website, we make no guarantees as to its correctness, completeness, or accuracy. The Website may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorized additions, deletions, or alterations could be made to the Website by third parties without our knowledge or consent. If you believe that information found on the Website is inaccurate or unauthorized, please inform us by contacting us via email@example.com
5. Your Information and Photos
You hereby represent and warrant to HelperBeesLtd that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for HelperBeesLtd or cause HelperBeesLtd to lose (in whole or in part) the services of its ISPs or other partners or suppliers.
6.1 Registration as a Member is free. However, for each childcare placement arranged through our Website a percentage commission is payable to HelperBeesLtd by the Helper Bee as set out in this paragraph 6.
6.2 HelperBeesLtd provides access via the Website to a secure third party online payment service, which offers payment via all major credit and debit cards including Visa, American Express and Master Cards.
6.3 For each completed baby sitting booking, eachHelper Bees will pay HelperBeesLtd a fee agreed in their individual contracts. This fee will be managed and automatically transferred to HelperBeesLtd once their transfer fees have been deducted.
6.4 Payment will be made by the Parent within 24 hours after the booking is completed and can take up to 7 days to be transferred to the Helper Bee’s account.
6.5 The Parent contractually agrees that the first and all future bookings with a registered Helper Bee from HelperBeesLtd will be booked and paid via the Website.
6.6 Helper Bees are solely responsible for any taxes on amounts they may pay or obtain through HelperBeesLtd.
6.7 HelperBeesLtd may revise fee and payment terms at any time prior notice. Parents and Helper Bees must accept the terms and conditions from.
7. Use of the Website
- Collecting information about the Website or users of the Website without HelperBeesLtd’s written consent;
- Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any Content of or information contained on the Website, without HelperBeesLtd ‘s written consent;
- Accessing or using the site for commercial or competitive purposes;
- Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Website or any portion or Content thereof;
- Impersonating another person or entity;
- Disguising the origin of information transmitted to, from, or through the Website;
- Distributing viruses or other harmful computer code;
- Allowing any other person or entity to impersonate you to access, use or register with the Website;
- Using the Website in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others;
- Using the Website for any purpose in violation of local, state, national, international laws, including but not limited to any unauthorized use of any
- Content or information contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes;
- Receiving one or more negative reviews provided to HelperBeesLtd by Parents or other Members;
- Updating a public profile with erroneous contact information or removing contact information;
- Failing to respond to messages/inquiries from other HelperBeesLtd Parents or failing to respond to messages/inquiries from other HelperBeesLtd Members within a timely manner, to be determined at the sole discretion of HelperBeesLtd;
- Behaving or acting in any way that creates a negative experience for a HelperBeesLtd Parent, to be determined at the sole discretion of HelperBeesLtd;
- Behaving or acting in any way that demonstrates a lack of courtesy or professionalism with any HelperBeesLtd Staff or Member that may cause any difficulty providing the best customer service possible, to be determined at the sole discretion of HelperBeesLtd;
- Receiving multiple Booking Inquiries without any (or a abnormally low ratio of) confirmed Reservations, to be determined at the sole discretion of HelperBeesLtd;
- Circumventing any measures implemented by us aimed at preventing violations of the Conditions;
HelperBeesLtd expressly reserves the right, in its sole discretion, to terminate a user’s access to any interactive services and/or to any or all other areas of the Website due to any act that would constitute a violation of the Conditions. In addition to violating the Conditions, any of the foregoing actions on your part or on behalf of any entity you are employed or otherwise acting as an agent for constitutes intentional, unauthorized access of a protected computer, may constitute a violation of English law, and may potentially subject you and any affiliated parties to civil liability and criminal prosecution.
HelperBeesLtd also expressly reserves the right, in its sole discretion, to terminate a user’s access to any interactive services and/or to any or all other areas of the Website due to one or more negative reviews provided to HelperBeesLtd by Members. Access will also be blocked and/or submission removed in the event of obscene or inappropriate use of the sitter request ticker. These reviews are typically, but are not required to be, associated with a service provided by a Helper Bee through HelperBeesLtd.
It is your obligation to comply with all applicable state, federal and international laws. It is also your obligation to comply with all applicable tax laws and regulations and obtaining the required insurance that apply to your activity on the Website. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
8. Links to Third Party Websites
The Website may contain links or have references to websites controlled by parties other than HelperBeesLtd. HelperBeesLtd is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party websites. HelperBeesLtd is providing these links to you only as a convenience, and the inclusion of any link does not imply or otherwise constitute endorsement by HelperBeesLtd of the linked website and/or the content and materials found at the linked website, except as specifically stated otherwise by HelperBeesLtd. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of an intrusive nature.
9. Disclaimer of Warranties
Except where expressly provided otherwise by HelperBeesLtd, the content and services offered on the site are provided “as is,” and are for use as contracted herein. Except for the express warranties set forth herein, HelperBeesLtd and its affiliates, officers, directors, employees, agents, as well as its third party providers, hereby disclaim all express or implied representations, warranties, guaranties, and conditions with regard to the site, the sitters, the content, and the goods and services associated therewith including but not limited to any implied representations, warranties, guaranties, and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and quality of goods and services except to the extent that such disclaimers are held to be legally invalid. HelperBeesLtd and its third party providers make no representations, guaranties or warranties regarding the reliability, availability, timeliness, quality, suitability, truth, accuracy or completeness of the Website and the goods, Services and/or materials associated with the Website, or the results you may obtain by accessing or using the Website and/or the goods, services and/or materials associated therewith. Without limiting the generality of the foregoing, HelperBeesLtd and its third party providers do not represent or warrant that
(a) The operation or use of the site or services will be timely, secure, uninterrupted or error-free;
(b) The quality of any products, services, information, or other material you purchase, secure or otherwise obtain through the site will meet your requirements; or
(c) The services offered via the site available are free of viruses or other harmful components. You acknowledge that neither HelperBeesLtd nor its third party providers control the transfer of data over communications facilities, including the internet, and that the site and services and/or materials associated therewith may be subject to limitations, delays, and other problems inherent in the use of such communications facilities. HelperBeesLtd is not responsible for any delays, delivery failures, or other damage resulting from such problems, except where expressly provided otherwise by HelperBeesLtd. HelperBeesLtd expressly disclaims any warranty related to the quality of goods and/or services and the persons or businesses referenced on the Website. You use third party providers and affiliated services at your peril and assume all risks related to use of said third party providers and services. Licensing and certification requirements (or the absence thereof) for some or all of the services offered by Helper Bees widely vary by state, county, city, municipality or township. HelperBeesLtd makes no representations or warranties that any of the Baby Sitters or Members offering services through the Website have complied with any applicable state, county or municipal law, statute, ordinance or regulations.
10. Termination and Account Cancellation
HelperBeesLtd may, in its sole discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate these Conditions or your access to our Website, and (b) deactivate or cancel your HelperBeesLtd Account or registration or similar uses of the Website. HelperBeesLtd’s proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any such termination. HelperBeesLtd may provide notice of termination by regular mail or email. You may cancel your HelperBeesLtd Account at any time by sending an email to firstname.lastname@example.org. However, you are personally liable for any orders, listings or commitments to an owner or charges that you incur prior to your termination/cancellation. Please note that if your HelperBeesLtd Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Website.
11. Intellectual Property Rights
All materials provided on the Website, including but not limited to Content, information, documents, products, logos, graphics, sounds, images, compilations, and services are protected by international copyright and trademark laws. The owner of the copyrights and trademarks, names, logos and service marks are HelperBeesLtd, its affiliates or respective third party authors, developers or vendors (“Third Party Providers”). Except as stated herein, none of the materials may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of HelperBeesLtd and/or a Third Party Provider. Also, you may not “mirror” or “archive” any Content displayed on or otherwise accessible from the Website on any other server without the prior express written permission of HelperBeesLtd.
These Conditions shall be governed by and construed in accordance with the laws of England and you hereby submit to the exclusive jurisdiction of the English courts.
If any provision of these Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.
You may not assign these Conditions without the prior written approval of HelperBeesLtd. Any purported assignment in violation of this section shall be void. HelperBeesLtd reserves the right to use Third Party Providers in the provision of the Website and/or the goods, service and/or Materials associated therewith. In the event of any litigation of any controversy or dispute arising out of or in connection with these Conditions, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys’ fees and expenses, court or arbitral forum costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute. Any and all rights not expressly granted herein are reserved by HelperBeesLtd.